Does Apple Deliver On The Apple Care Protection Plan?
Many of the posts I have read are stating that it depends on the situation.
Today, I was delighted to find out that my battery was indeed covered under the Apple Care Protection Plan.
I am not saying that everyone will have the same experience as I did, but I can report that Apple Care Delivered on their promise this time! And I am very happy to report that!
I have a mid 2010 (manufactured) MacBook Pro 17 inch with 8 GBs Ram and a 120 GB SSD drive.
At the time of this writing, which is November 12th 2012, I have used the machine for just over 2 years.
I discovered an “Alert” warning by my battery read out.
I contacted Apple Care and they had me go through some steps to ‘reset’ the battery which involved rebooting a couple of times with certain keys pressed.
That did not make the warning alert go away.
Next, they told me to go to an Apple Store and have a tech check it out.
There was only a reseller locally, I went there and there tests showed All RED on the battery cells.
I reported this to Apple Care and set up an appointment with an Apple corporate store in a city about 30 miles or so away.
I decided that I would have the best chance of having the warranty honored by the real corporate store. Theoretically, it should be honored by the local reseller, but it wasn’t clear. In addition, the local reseller wanted to keep my laptop for several days. I guess that means the would have to order the part.
In any case, I figured it was better to go to a corporate store.
They double checked the test results and verified that my battery was indeed defective.
The repair bill WOULD have been around 200 US dollars, but I was covered by APPLE CARE on this one.
The tech told me there would be no charge at all!
Between my calls to apple for help and this battery replacement, I would say the Apple Care Protection plan has nearly paid for itself. There is still 1 year to go on the warranty as well.
Go to a corporate Apple Store if you have any doubts about a warranty being covered and if you would like to have the work done while you are at the store.
My strategy for getting the work done at the store was to setup an appointment online. In the appointment notes, I explained the situation and gave them my apple care ticket number. (That ticket had everything well documented in it.)
Since the appointment was a week away, I asked them to have the part in stock and mentioned that it would be great if we could have the work done on my appointment.
Everything went very smoothly when I checked in. The tech verified everything and quickly informed me that the battery would be covered under the Apple Care Protection plan.a
They also cleaned the inside of the machine as well. I have no doubt that will help extend the life of the whole machine. Dust build up is the enemy of all electronics!
Final Thoughts on My Apple Care Protection Experience
I am very happy that Apple Care delivered on what I believe is a promise that was made when I bought the protection plan.
I was initially dismayed when I read online that the battery would not be covered.
Fortunately, that was not the case in my situation. The tech showed me what the bill would have been and it was around 179 Euros (as I am in Europe at the moment). This is roughly equivalent to 227 US dollars as of today’s date.
Apple Care Protection cost me 349 dollars two years ago and I still have one year left on the warranty!
I have also called Apple Care several times. When you are not the the protection plan, they will generally charge you $19. I am certain I have made enough calls that make up the difference on the rest of the $349 that I paid for Apple Care Protection. As I mentioned before, there is still a year to go on the protection as well!
So, in my case, having Apple Care Protection was definitely worth the initial cost.
Any Thoughts? Comment Below…