Do not believe the hype that Filipino workers are honest and hard workers. I’ve run across a couple that were but I’ve also run across several that I believe have outright lied to me.
If you are going to outsource to the Philippines (or anywhere else) for that matter, here are some tips that might help.
Control! You have to control your workers by setting the standard of what they will be doing. Tell them exactly when you expect them to work and make sure that they are logged into to your favorite chat the entire time they are working so that you can communicate with them.
Although seeing them on Chat doesn’t guarantee they are in front of the computer, if you have any doubts, you or your outsourcing manager could just send them a quick query to see if they are there.
I’ve had Filipinos lie to me and I’ve seen the same story come up with two different outsourcers who didn’t know each other and I was having production or quality problems with both of them. They both would take time off and say something like, “my mother wouldn’t let me work”. Yet, neither one of them lived with their mother.
I also experienced very low production from a worker. She would do about half the work required and then would say something like, I’ll do the rest tomorrow. The problem was that she would get further and further behind. After a month of work, she had actually accomplished less than half of what she agreed to.
My speculation is that she may have been working more than one job, it is difficult to know for sure. She begged me for a second chance, and when I gave her one, she still didn’t complete her work for the next two days. Then she wanted yet another chance.
At that point it become fairly obvious that she was not being fully honest about her schedule and / or her ability to complete the work. This time she had the excuse of being sick. Maybe she was. The point being that there were far too many excuses over the course of a month to warrant continuing to pay her.
This is why I say you sometimes have to set strict guidelines to counteract this type of behavior. It seems she had trouble juggling her time between my work and whatever else she was working on. When asked she would always say I was her only client. But it seems to me that if you have only one client, that you should make that client very happy and she did not.
It really seemed her time was divided elsewhere. So be aware that the hype about outsourcing is just focused on the positive, but there is also a negative. If you can get the work done in house, where you have more control, then my opinion is that you should!
Do not misunderstand me, there are indeed many hard working Filipino outsource workers. You just have to be careful. Monitor, monitor, monitor! If you are not getting the results that you want, then you may consider making ‘adjustments’. You might find some workers here.
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