A quick search on Capital One complaints yields quite a few negative comments about the customer service of Capital One.
It appears that many people are unable to get satisfaction by calling the customer service line provided on the back of Capital One credit cards.
If you are among them, here is the address and phone number for the corporate office.
Address:
1680 Capital One Drive
McLean, Virginia 22102
Telephone number: (703) 720-1000
Hopefully, you will find someone at corporate that is more willing to help than the regular customer service line.
It is always a good idea to keep detailed record of the people you have spoken with, the time of the call and what they said.
You should also discuss what the are putting in their official notes as well and make note of that.
If you keep track of everyone you talked to and what was said and the date and time of each conversation, you may have a better chance of getting the help you deserve.
Don’t give up – especially if you are 100% in the right!
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